Intern – Customer Experience

About

Description

Looking for an internship that will provide you with an experience like no other?. Have you got a passion for Customer Experience?. Are you looking for an internship with a top employer? Join Sage as a Customer.

Responsibilities

• Call customers and update internal systems
• Address outstanding issues on customer accounts
• Guide customers on how to resolve queries and use available platforms (eg, IVR, customer portals)
• Communicate customer insights or trends to Customer Experience leads
• Gain an understanding of the customer journey and contribute to continuous improvement effort

Qualifications

• Grade 12 / Matric certificate
• Degree or national diploma (advantageous)
• Basic Microsoft Office/computer skills
• Clear criminal record
• Excellent telephone etiquette
• Understanding of customers in the Accounting, Payroll & HR environment
• Strong interpersonal and communication skills (verbal & written)
• Motivated, proactive attitude with a desire to learn
• Ability to work both independently and in a team

Application instructions:

• Click the apply now button.