Field Service Engineer

About

Description

The role will be responsible for providing onsite service and support, act as a mobile field service engineer on assigned open tickets to resolve technical issues such as installing and maintaining computer systems and networks in a timely fashion.

Responsibilities

• Responsible for providing onsite service and support, act as a mobile field service engineer on assigned open tickets
• Maintain, service, and repair all equipment within the organization
• Install and validate the entire range of specialized equipment
• Implement scheduled maintenance, calibrations and troubleshooting on various equipment
• Escalate technical problems following the escalation processes and tools of the company, utilizing the prescribed escalation processes to resolve customer service delivery issues and analyzing the root causes that will lead to effective problem solving
• Provide technical assistance to assigned field service calls within timescales as specified by SLA
• Effectively investigate and rectify faults reported by end users

Qualifications

• Degree/Diploma in Information Technology
• Grade 12
• 3 – 5 years’ experience in Field Service Engineering/Technician role

Application instructions:

• Apply Now!