Service Desk Engineer

About

Description

Contributes to the organisational goals by delivering an efficient IT desktop service by supporting and resolving operational issues and suggest improvements within the parameters of the IT capabilities. Identify trends which will lead to innovation and continuous improvement.

Responsibilities

• Interpret data and identify possible answers
• Involves navigating a wide variety of processes, procedures and precedents
• Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done
• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching

Qualifications

• School Grade 12 (Required)
• IT Qualification

Application instructions:

• Click the green Apply button to get started.