FIELD SERVICES TECHNICIAN

About

Description

Provide onsite technical support across the Companies suite of products, outsourced services, and customer solutions, to maintain Companies products and optimize client service. Responsible to assist with hardware problems, removing and replacing faulty equipment, updating documentation, and reporting [URL Removed] site inspection and assess site readiness, provide a complete detailed design to accurately meet installation and customer specification requirements.

Responsibilities

• Conduct site installations based on client specifications, including verifying the product/solution is in working order
• Ensure customer product training takes place after site installations
• Provide onsite technical maintenance as per customer request and achieve fault resolution
• Identify trends in faults and share them with the service manager and technical department
• Assist with multi-party (Vendors, Financial Institutions, Cash in Transit) site visits, installations, support, and escalation of investigations
• Perform specialized onsite technical support for cash management outsourced clients

Qualifications

• Grade 12 / Matric

Application instructions:

• Desired skills: Technical skills, client services, technician.