Job Details

Support Engineer (Visualisation)

About

Description

The Support Engineer (Visualisation) will be part of an agile team responsible for providing first-line application support and basic optimization for enterprise-wide tech products and services. This role involves administration, configuration, maintenance, troubleshooting, and enhancement of visualisation tools and infrastructure. The candidate will also participate in scheduled and unplanned maintenance activities, provide user documentation support, and work closely with various stakeholders across the product lifecycle to improve service delivery and performance.

Responsibilities

DevOps & Application Support: Provide first-line support and troubleshoot issues related to tech products and services
Implement and manage application configuration, optimization, and routine maintenance (e
g
, patches, upgrades)
Execute unplanned maintenance tasks, including disaster recovery procedures
Schedule and oversee planned support tasks such as backups and performance tuning
Documentation & Stakeholder Communication: Contribute to end-user documentation and support guides
Use documentation to assist users during support processes
Recommend improvements to documentation and applications based on support experiences
Ensure stakeholder dependencies are identified and addressed during support activities
Continuous Improvement & Risk Management: Identify risks related to application changes and maintenance
Comply with risk, governance, and control procedures
Maintain a detailed inventory of applications and associated technical details
Stay updated with application infrastructure knowledge (e
g
, server, network, security)
Collaboration & Knowledge Building: Work collaboratively with product/service teams through the technology lifecycle
Gain ongoing knowledge of application functionality, user workflows, and business processes
Contribute to improving support through recommendations and enhancements