Cloud Support Engineer

About

Description

Join Ericsson’s Customer Support team, focusing on IP, Core, and Cloud technologies. This role involves providing high-level technical support for advanced telecommunications solutions in the Middle East and Africa, with a strong emphasis on proactive network performance management through AI, machine learning, and analytics. The Cloud Support Engineer will analyze, orchestrate, and troubleshoot complex network issues while collaborating with application teams to resolve cloud and IP infrastructure problems.

Responsibilities

• Investigate and resolve customer service requests promptly
• Follow support guidelines and participate in software updates
• Use tools for efficient ticket management
• Provide technical issue updates and ensure customer satisfaction
• Escalate unresolved issues to higher-level support teams
• Collaborate with engineers to share knowledge and improve solutions
• Register, update, and maintain known solutions and configuration records
• Guide operations documentation and maintenance instructions
• Handle fault isolation and corrective action documentation
• Lead software release implementations
• Participate in shift and emergency support operations

Qualifications

• Academic degree in Engineering (preferably IT or Telecom)
• Experience in support, operation, or integration in cloud/IP domains
• In-depth Linux system administration experience
• Strong IP networking knowledge: routing, switching, firewall operations
• Hands-on troubleshooting for network hardware
• Experience with virtualization technologies and OpenStack
• Scripting language proficiency for automation
• Understanding of database admin, VM networking, and SDN
• Familiarity with large-scale infrastructure and data center management
• Knowledge of server platforms, virtual switches, and software-defined storage
• Experience with container technologies and strong analytical/problem-solving skills

Application instructions:

• To apply, simply click the apply button.