IT Vendor Management Assistant

About

Description

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

Responsibilities

• Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems, and provides basic telephonic training on these systems when required
• Escalates more complex problems but may manage the incident to completion
• Identifies interim and long term solutions and provides regular updates to the Senior Problem Analyst
• Participates in internal forums and work groups to contribute to the methodology and standards

Qualifications

• Grade 12
• Diploma in Legal Administration / Supply Chain Management
• Administration: Knowledge and Skills
• Client Delivery
• Reporting and Administration
• Technologies
• Business Requirements Definition
• Problem Tracking Tool

Application instructions:

• Please click the green button to aplpy