Job Details

Support Desk Consultant : Technical SLS SanlamConnect

About

Description

Sanlam is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND PROSPEROUS.

Responsibilities

This technical support role focuses on assisting clients over the phone within a telephonic Support Desk context and being responsible for connectivity administration
The Support Desk supports the larger SanlamConnect channels with technical problem-solving related to Sanlam-supported commercial software and sales/advice packages
Primarily incoming telephonic support is given to Sanlam Brokers, Advisors, and administration staff, utilizing these packages/software
The person must have technical knowledge
The administration tasks require an absolute commitment for flawless execution

Qualifications

A+/N+/Information Technology (examination certificate), ITIL Knowledge of operating systems, the Internet and the application of networks Knowledge of hardware (PCs, printers, routers, etc
) Knowledge of technological trends Skills to handle administration-related responsibilities Successful candidate should be unemployed, between ages of 18-35
Unemployed graduates who have successfully achieved Matric, PLUS a relevant qualification, a post-school qualification, e
g
degree, postgraduate etc