Technical Support Consultant

About

Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

Responsibilities

• Provide technical assistance
• Diagnose and resolve hardware, software, and network issues
• Install and configure systems
• Perform system maintenance and updates
• Document issues and solutions
• Train users on systems and software
• Escalate complex issues to higher-level support
• Monitor system performance
• Implement and maintain security measures

Qualifications

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

Application instructions:

• Apply Now!