Job Details

Apprentice Learnership

About

Description

Absa Group, a leading African bank with over a century of financial expertise and a strong local and international presence, is offering an Apprentice Learnership opportunity at its Kampala branch. This full-time role is designed for recent graduates in business-related fields, aiming to develop future professionals through structured training and practical experience. Apprentices will provide front-line customer service, handle complaints, manage incoming and outgoing mail, and cross-sell bank products while upholding Absa’s values and commitment to excellence. Eligible applicants must have graduated within the last two years, hold a minimum CGPA of 3.6, and meet specific academic criteria in ‘A’ and ‘O’ level results. This program not only enhances individual growth but also contributes to Absa’s long-term talent pipeline, with only shortlisted candidates contacted for further steps.

Responsibilities

Attend to all walk-in clients and ensure that they receive excellent service daily
Execute the highest level of professionalism while dealing with customers
Managing Customer Complaints
Ensure that all the details pertaining to complaints are obtained from the customers, logged into the bank’s complaint management system (BOC) and follow up for resolution of all complaints that can be resolved at First Point of contact
Cross selling bank products and meeting the given targets
Receive, register/record and direct hand delivered mail to the Mail Centre
Maintain records of courier receipts for outgoing and incoming mail for future reference
Execute the highest level of professionalism while dealing with customers
To provide excellent service to all the walk-in clients and attend to all customer needs/ requests queries/complaints
Frequent Visual, listening concentration, sitting, telephone & computer usage
Observe requirements and obligations under the workplace health and safety practices and any other duties assigned

Qualifications

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
Must have graduated in a business related course not more than 2 years from the date of this advert (ATTACH GRADUATION CERTIFICATE )
Must Possess a Transcript with a minimum CGPA of 3
6 (Second Class Upper Division)(ATTACH GRADUATION TRANSCRIPT)
Must have at least 2 Principle Passes at ‘A’ Level (ATTACH 'A' LEVEL CERTIFICATE/ PASS SLIP)
Must have a minimum of a Credit in Mathematics and English at ‘O’ Level (ATTACH 'O'LEVEL CERTIFICATE/ PASS SLIP)