FrontLine Service Officer

About

Description

The Frontline Service Officer is the first point of contact for visitors and callers to the organization. This role is responsible for creating a welcoming and professional environment, managing the reception area, handling incoming communications, and providing general administrative support to ensure smooth front office operations.

Responsibilities

• Welcome and assist visitors professionally
• Maintain a clean and organised reception area
• Ensure visitors sign in and are directed appropriately
• Provide refreshments for visitors when necessary
• Communicate estimated waiting times to visitors
• Answer and direct incoming calls efficiently
• Screen and transfer calls to relevant personnel
• Maintain a log of all visitors and calls received
• Assist with document photocopying, scanning, and binding
• Distribute mail and internal documents to relevant departments
• Support frontline operations with general administration tasks

Qualifications

• National Senior Certificate or equivalent certification (NQF level 4)
• Minimum of 1 year experience in a reception, customer service, or administrative role
• Experience or knowledge of the SETA environment is an advantage

Application instructions:

• For more detailed information, click Apply Now