Business/Reporting Analyst

About

Description

The Business Analyst - CRM will drive user adoption on MS Dynamics 365 and support the CRM users across the META-CWA region through the follow-up and resolution of their cases and queries. They will assess relevant business needs and leverage the CRM platforms accordingly, in order to make the Epson sales teams as effective and efficient as possible.

Responsibilities

• Provide technical and functional support to CRM users through active management of their requests and completion of helpdesk resolutions
• Analyse customer’s requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT developer
• Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice
• Troubleshoot when/where necessary
• Assess and test the cases assigned
• Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification

Qualifications

• degree in Computer Science, Business Analytics or related discipline

Application instructions:

• Click on the green button to apply>