Support Analyst

About

Description

A Support Analyst provides technical assistance to users by troubleshooting software, hardware, and system issues. They respond to support tickets, phone calls, and emails to resolve problems efficiently. Analysts document issues and solutions, contributing to a knowledge base for future reference. They may also assist with system upgrades, testing, and user training. Strong communication and problem-solving skills are essential for success in this role.

Responsibilities

• Deliver a first-class service to our customers
• Answer questions and troubleshoot issues quickly and efficiently
• Provision of high-quality updates to customers on a regular basis
• Correctly set the customers’ expectations
• Deliver on promises

Qualifications

• Computer Science Degree
• Information Technology degree
• Or related field

Application instructions:

• Click on the green button to apply.