Graduate Business Analyst

About

Description

The Junior Business Analyst will be responsible for triaging and managing incidents and change requests as first line of support. This will include performing root cause analysis and implementing fixes as appropriate, as well as documenting business requirements for new requests, including updating and/or creating dashboards where relevant. The ideal candidate will have a strong understanding of business processes, systems, and data analysis, with excellent stakeholder management skills.

Responsibilities

• Check incoming incidents and requests via incident management system, and perform initial triaging for prioritization
• Monitor and track aging of tickets for SLA management
• Root Cause Analysis of system incidents and fix as appropriate / relevant
• Analyse incident trends to propose long term solution fixes to reduce future incident occurrences
• Work closely with stakeholders to prioritise and define project scope, objectives and deliverables for change requests that are not incident related
• Update existing / create and design dashboards and analytics to support stakeholder
• Proactively monitor dashboard scheduling and data refreshes and recommend updates as appropriate

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Data Analytics, or a related field
• 3+ years of experience in business analysis or a related field
• Strong analytical and problem-solving skills for root cause analysis and solution recommendations
• Expert knowledge of SQL, with experience in querying databases for data analysis and reporting
• Proficiency in Power BI, with the ability to update and create dashboards,visualizations, and reports to support data-driven decision-making
• Understanding of Microsoft Fabric, including data integration, analytics, and governance capabilities
• Experience working with cross-functional teams and stakeholders
• Proficiency in Microsoft Office suite and other project management tools

Application instructions:

• Apply now!