Support Analyst

About

Description

Application Support Analysts provide application maintenance and support to organizations and companies to minimize service disruption and facilitate operations. They investigate problems with software applications, diagnose root causes, and work on fixing them.

Responsibilities

• Primarily responsible for accurate problem identification, system fixes, and resolution
• Conduct issue resolution, root cause analysis and remediation
• Working closely with cross functional teams across the organization
• Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources
• Provide support to business users and investigate data discrepancies and application errors and propose modifications and enhancements to existing applications

Qualifications

• Degree/Diploma in IT, Computer Science, Informatics, or related field

Application instructions:

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