Support Analyst API Channel Integrations

About

Description

The API Channel Integration Support Analyst is responsible for providing technical support and troubleshooting assistance for API integrations that facilitate data exchange and communication across various channels and platforms within the organization. This role focuses on resolving API-related issues, ensuring system stability, and optimizing integration performance.

Responsibilities

• Monitor and respond to API-related incidents, service requests, and alerts in a timely manner
• Investigate and troubleshoot API issues, identify root causes, and implement effective solutions to restore service availability
• Escalate complex or unresolved issues to senior support staff or development teams for further investigation

Qualifications

• Matric
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Master's degree or relevant certifications (eg, ITIL Expert, PMP) preferred

Application instructions:

• Apply Now!!