IT Business Systems Analyst

About

Description

We are seeking a highly skilled Business Systems Analyst with a specialization in Customer Relationship Management (CRM). This critical role will play a key part in driving our organization's CRM strategy, ensuring that our systems align seamlessly with business objectives and contribute to an enhanced customer experience.

Responsibilities

• Conduct in-depth analyses of business requirements for projects, system enhancements, or process improvements
• Provide strategic insights and recommendations to enhance the effectiveness of proposed solutions
• Convert complex business requirements into detailed functional specifications for IT engineering and architecture teams
• Enhance documentation practices to ensure clarity, accuracy, and ease of understanding
• Work closely with IT engineering and architecture teams to align proposed solutions with technical capabilities while meeting business needs
• Collaborate in a leadership capacity to address business challenges and optimize solution design
• Build and maintain strong relationships with stakeholders to understand evolving business needs
• Present findings, recommendations, and project updates to IT leadership and stakeholders in a clear, compelling, and influential manner
• Take a leadership role in tracking project progress and provide strategic guidance to project teams to ensure successful delivery

Qualifications

• 3+ years of experience as a Business Systems Analyst or a related field, including hands-on experience in CRM systems such as Salesforce
• Experience in CRM system implementation, customization, and data management
• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions
• Excellent written and verbal communication skills to interact with various stakeholders, including business users, IT teams, and senior management
• Ability to explain technical concepts to non-technical stakeholders
• Proficiency in business analysis methodologies, tools, and techniques

Application instructions:

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