Business Analyst

About

Description

PEP is seeking a proactive, tech-savvy problem solver to join its Commercial Department as a Business Analyst. The role involves transforming business processes and empowering the PEPMoney team with cutting-edge systems and tools. As a Business Analyst, you will maintain and enhance existing processes, evaluate system performance, and drive innovation through research, design, and implementation of new solutions.

Responsibilities

• Maintain, support, and improve existing business processes and technologies
• Monitor and resolve system performance issues proactively
• Provide system consulting, user support, and problem analysis
• Research and recommend new solutions and process enhancements
• Conduct solution analysis, design, and documentation, and manage change implementation plans
• Design business processes and create detailed functional specifications
• Test and implement new systems or updates
• Oversee resource allocation and management
• Develop detailed reports and specifications
• Create and maintain user training manuals and standard operating procedures
• Act as a liaison between business stakeholders, technical teams, and third-party vendors
• Participate in Agile Scrum project management
• Stay updated on relevant regulations and ensure compliance
• Manage ad hoc projects as required

Qualifications

• Degree in Commercial, Business, or Accounting
• Minimum 3 years of experience as a systems or business analyst (preferably in financial services)
• Above-average computer literacy (Google Docs, Sheets, Slides, Draw io)
• Experience with business process management tools (eg Notion, JIRA)
• Proficiency in User Acceptance Testing and business process mapping
• Knowledge of Google BigQuery
• Retail experience, specifically with point-of-sale systems, is critical
• Accounting and reconciliation experience is advantageous
• Strong attention to detail, problem-solving skills, and business acumen
• Excellent interpersonal and communication skills
• Resourceful, results-driven, self-motivated, and a team player

Application instructions:

• To apply for the Business Analyst position, use the reference number PEP-1481. If you do not hear from PEP within 4 weeks of the closing date, please consider your application unsuccessful.