IT Service Desk Coordinator

About

Description

Our client is a well-established technology solution provider serving the Atlanta market since 2005. They specialize in delivering comprehensive managed IT services, including network security, cloud computing, and data backup solutions to businesses. With a commitment to responsive service and clear communication, they've built a reputation for resolving IT challenges efficiently while maintaining high customer satisfaction standards.

Responsibilities

• Service Desk Management
• Customer Communication
• Quality Assurance
• Administrative Support

Qualifications

• 2+ years of experience in service desk coordination or similar role
• Proficiency in ticket management systems (Connectwise experience preferred)
• Strong understanding of basic IT concepts and terminology
• Experience with Microsoft Office suite
• Background in customer service or technical support

Application instructions:

• To apply simply, click on the apply button