Contact Center Sales Agent(Grade 12)

About

Description

The job of a Contact Centre Sales Agent at Fidelity Services Group involves working in a call center environment, where the agent is responsible for handling customer interactions, primarily focused on selling products or services. This role requires strong communication skills, the ability to handle customer inquiries, and the expertise to convert inquiries into sales.

Responsibilities

• To collect, capture, analyze, and process all moving cancellation requests with the main focus on ensuring maximum customer retention
• Booking of appointments with Relocation and Reconnecting Customers
• Managing of Diaries for Sales Consultants
• Scheduling of system removals
• To ensure Credits and refunds are processed if needed on a daily basis
• To ensure all BOC is processed if needed on a daily basis
• To ensure all admin is completed on a daily basis
• The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and customers
• The Incumbent should ensure the effective and efficient management of sales leads and receive feedback from Sales Consultants regarding the outcome of appointments

Qualifications

• Grade 12 certificate or equivalent qualification

Application instructions:

• Click Apply Now Button