Cabin Crew

About

Description

The Cabin Crew Member at South African Airways is responsible for ensuring the safety, security, and comfort of all passengers during flights while delivering a world-class 5-star customer experience. This role includes executing inflight service procedures, managing onboard safety protocols, resolving customer issues, and maintaining regulatory and service standards as defined by SAA and SACAA. As a frontline representative of the airline, the Cabin Crew Member plays a vital role in promoting the corporate brand and upholding the professional image of SAA across domestic and international routes

Responsibilities

• 1
• Safety and Compliance Ensure safety and well-being of all passengers and crew during flight
• Conduct safety checks and briefings in line with SACAA regulations and SAA standards
• Respond to and manage inflight medical emergencies and evacuation procedures
• Report non-compliance incidents to the Purser and/or Flight Commander
• Ensure adherence to CAA regulations, company SOPs, and safety policies
• 2
• Customer Experience Deliver a premium, personalized service aligned with SAA’s 5-star customer service standards
• Maintain excellent communication and interaction with passengers, cabin crew, and the flight deck
• Assist customers with special needs and provide high levels of hospitality throughout the journey
• Resolve onboard customer issues or complaints calmly and professionally
• 3
• Operational Excellence Follow all instructions from the SCCM regarding aircraft-specific service routines
• Support onboard catering and retail services efficiently and in accordance with set procedures
• Manage resources (e
• g
• stock, equipment) in a time- and cost-effective manner
• Participate in continuous improvement programs and inflight service innovation initiatives
• 4
• Brand Representation Serve as a brand ambassador for SAA, maintaining grooming, etiquette, and professionalism at all times
• Promote SAA’s values and protect the company’s image through consistent, high-quality service delivery
• 5
• Collaboration and Reporting Work collaboratively with team members and flight crew to ensure smooth operations
• Maintain confidentiality, ethics, and integrity during all interactions
• Submit incident, safety, and performance reports as required

Qualifications

• Grade 12 SACAA Licenced Crew Member

Application instructions:

• Click on the blue button to apply