People Services Intern

About

Description

Looking for an internship that will provide you with an experience like no other? We are seeking a highly motivated and enthusiastic People Service Intern to join our People Service team. What will the programme look like? The People Services representatives provide first point of contact to colleagues and managers for all People transactional inquiries such as People policies, processes and programs where self-service is either unavailable, or where the query cannot be resolved through the self-service channel available. Handling Tier 1 inquiries and issues and providing service directly or ensuring proper follow through by Tier 2 team. This role also assists in maintaining knowledge base - record and document colleague interactions and create and utilize standard processes and or knowledge articles to respond consistently to inquiries.

Responsibilities

• Summary of the Role:
• Respond and/or process colleague and manager inquiries and requests on basic transactions regarding People policies, and procedures and programs; personnel changes into our systems (eg) new hire related data, colleague transfers, promotions, salary increases, work schedule, work location, name and address changes, annual
• Leave, leave of absence, benefits & reward, terminations etc
• in writing or via telephone, as appropriate using the agreed upon knowledge documents and processes
• Direct colleagues and line managers through queries via self-service, redirection to appropriate sources of information or through available policies and Knowledge Hub • Support People colleagues regarding the processing of People policies, procedures and programs; partner with other People colleagues to resolve issues for where additional information is required
• • Determine which queries require specialist support and escalate complex enquiries to appropriate parties and keep informed of multiple policies and legacy terms and agreements to ensure advice and administration is appropriately actioned • Embrace and use People Services technology to track colleague cases and resolutions and file relevant data and files appropriately • Document colleagues’ request in case management application; continuously improve information and processes to ensure the proper level of service

Qualifications

• • Must have completed grade 12 / Matric
• • Must have completed a Human Resources degree
• • HR related experience with experience working in a Shared Service Centre is preferred
• • Demonstrated experience delivering exceptional customer/colleague service; sometimes under tight timeframes

Application instructions:

• Please click the green button to apply