Registrations Consultant Intern

About

Description

The Midrand Offices is seeking an intern for a unique role in the Registrations Consultant role. The role involves handling customer interactions and providing guidance through the registration process for accounting and payroll products. Key responsibilities include resolving clients' queries, ensuring first-call resolution, adhering to QA policies and procedures, attending training sessions, and attending mandatory meetings. Successful candidates must have completed grade 12 or Matric, a Marketing/Business Administration/Business Management degree or diploma, and Microsoft Office functionality. They should have excellent communication skills, a strong customer focus, and excellent attention to detail. The role is a hybrid, three-day per week, and the process involves applying online with a CV, completing a gamified science-driven assessment via Harver, and a video interview. Successful candidates will join the Intern Programme on October 1, 2025, for 12 months. The ideal candidate will have a positive attitude, excellent communication skills, strong customer focus, and the ability to work within a team.

Responsibilities

• All inbound incidents received through Netadmin/Evolution are to be completed by the close of business except in unavoidable situations
• 5% or less on Abandoned Calls during off-peak times and 10% during peak times
• Ensure that necessary troubleshooting has been done to achieve first call resolution on all calls
• Ensure professional customer service is provided on each call as per QA policies and procedures
• Administration
• All policies and procedures need to be adhered to within the Support department and that of Sage Pastel
• Attending required Training and Coaching sessions
• Ensure you attend all mandatory meetings

Qualifications

• Grade 12
• Degree or Diploma in Marketing / Business Administration / Business Management

Application instructions:

• Click on the green button to apply