Operations Internship

About

Description

The Operations Internship at homechoice offers an exciting opportunity for recent graduates to gain hands-on experience in a fast-paced, customer-focused contact centre environment. As a Telemarketing Contact Centre Intern, you will support operational excellence by improving campaign effectiveness, streamlining administrative tasks, and enhancing performance reporting. This role is ideal for individuals passionate about data, systems, and process optimisation.

Responsibilities

• Track and report daily campaign performance metrics
• Assist in the administration and coordination of call centre schedules, targets, and incentives
• Identify operational inefficiencies and contribute to workflow optimisation
• Conduct data quality checks and maintain accuracy of agent performance records
• Collaborate with team leaders and supervisors to create dashboards and performance insights
• Document standard operating procedures (SOPs), processes, and performance review feedback loops
• Support the use and improvement of contact centre business systems and tools

Qualifications

• A diploma in Business Administration, Business Systems, or Mathematical Technology

Application instructions:

• Click the button to apply