Contact Centre Agent

About

Description

The purpose of the Contact Centre Agent is to provide efficient customer support for all inbound and outbound customer interactions within available contact centre channels in a timely, friendly, knowledgeable, and professional manner. This involves providing a personalized service to customer needs by evaluating client queries and complaints to accurately guide them towards a solution or escalate the incidents concerned for further resolution. This role operates within a fast-paced and dynamic environment with reasonably large volumes of customer interactions. Working hours are a 40-hour work week, scheduled any five days from Monday to Sunday (shift work 8am -8pm) including public holidays.

Responsibilities

• Proficient in Microsoft O365 with a focus on applicable tools to execute areas of function – (essential)

Qualifications

• Grade 12 / Matric – (essential)
• NQF level 4, Post matric qualification – (preferred)

Application instructions:

• Click below to apply!