Techxpert

About

Description

We are looking for an experienced Technician with vast knowledge of maintenance systems and technical processes. The ideal candidate will use their skillset to assist in the improvement of our productivity and help make our technical systems more efficient

Responsibilities

• 1
• Technical Support & Maintenance Diagnose, troubleshoot, and repair hardware issues (desktops, laptops, printers, peripherals)
• Install, configure, and update software applications and operating systems
• Perform routine system maintenance to ensure optimal performance
• Assist in network setup, troubleshooting, and maintenance (advantageous)
• 2
• Customer Service & Sales Support Provide excellent in-store and remote technical support to customers
• Explain technical solutions in simple terms to non-technical users
• Assist in upselling products/services (e
• g
• , warranties, software, accessories)
• Resolve customer complaints efficiently while maintaining professionalism
• 3
• Administrative & Operational Duties Maintain accurate records of repairs, installations, and inventory
• Follow Incredible Connection (IC) and Pepkor Lifestyle policies and procedures
• Ensure all work complies with company standards and service level agreements (SLAs)
• 4
• Team Collaboration & Communication
• Work closely with sales teams to provide technical insights on products
• Liaise with suppliers and external service providers for parts and repairs
• Report recurring technical issues to management for process improvement
• 5
• Performance & Compliance Meet or exceed assigned targets for repairs, installations, and customer satisfaction
• Adhere to safety protocols and data security measures
• Stay updated on industry trends, new technologies, and company product offerings

Qualifications

• Matric, COMPTIA A Certified (Essentials and Core); Valid Driver’s License; (N advantageous)
• Selling skills and ability to close a sale
• Interpersonal skills
• Verbal and written communication
• External and internal networking
• Communication
• Trouble shooting
• Stress Management
• Conflict Management
• Technical knowledge of IT hardware components and repair thereof
• Technical knowledge and experience of software installations
• Networking systems knowledge advantageous
• Excellent MS Office skills
• Knowledge of Incredible Connection and Pepkor Lifestyle policies, practices, processes and systems
• Sound understanding of IC company vision & objectives
• Thorough understanding of IC branch structure and networks
• Thorough understanding of relevant processes and work systems
• Target driven
• Self management
• Integrity & Values
• Attention to detail
• Personal development
• Customer centricity
• Personal resilience

Application instructions:

• Click on the link...