FirstJob Learnership

About

Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required

Responsibilities

• Identify and escalate potential risks that may lead to increased costs
• Demonstrate cost consciousness and awareness of personal contribution to costs
• Increase knowledge and understanding of financial processes and adheres to required operating standards
• Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction
• Resolve customer dissatisfaction/complaints and takes ownership of the problem
• Communicates with customers according to agreed standards
• Collect customer feedback to help improve customer service
• Ensure that product knowledge and advice is technically accurate

Qualifications

• Matric(Grade 12)

Application instructions:

• All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.