Junior Business Analyst

About

Description

The Junior Business Analyst (BA) is the bridge between our users across Africa, and the technical team. The Junior BA investigates issues, facilitates and tracks changes, ensures that all changes are applied correctly and meets the various business needs, drives the testing process, and is the ultimate gatekeeper for changes to be deployed. The Junior BA also keeps track of which changes are at what stage of development. Relevant documentation and supporting documentation is administered and managed by the Junior BA.

Responsibilities

• Understand the business, how it operates, and how it can be optimized Articulate the requirements to the technical team
• Articulate technical issues to the business users
• Understand and ensure the critical success factors for deliverables
• Define test cases to ensure deliverables work
• Maintain the repository of test cases
• Drive feature and regression testing
• Review support tickets as they arrive, and allocate and prioritize accordingly
• Produce reports to ensure delivery remains optimal
• Show users on how to use new features
• Act as first line support, to show users how to use the system
• Create help files and users manuals for existing features
• Update documentation for new features
• Understand how business operates
• Understand how technology can assist

Qualifications

• Tertiary IT or Finance degree

Application instructions:

• Follow all application instructions.