Call Centre Agent

About

Description

To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.

Responsibilities

• Act responsibly with work related resources to contribute to cost containment
• Address customer needs in order to meet or exceed customer expectations
• Build and maintain stakeholder relationships
• Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service

Qualifications

• Excellent communication skills (both verbal and written)
• Listening skills to understand customer needs
• Problem-solving abilities to resolve customer issues effectively
• Computer literacy

Application instructions:

• Click on the link to apply.