HR CC Junior Agent x2

About

Description

Act as the first point of contact through several channels including phone, e-mail, and in person to provide first call resolution where possible. Facilitate effective and efficient customer service and case management.

Responsibilities

• Effectively answer queries using several channels, in person, phone, and emails
• Verify that queries are accurately logged, classified, and tracked according to contact centre standards
• Follow the process of capturing and resolving service issues
• Secure progression to satisfaction timeously
• Always display excellent telephone and e-mail etiquette
• Ascertain that the agreed target of first call resolution is achieved
• Route queries to the right specialist in the business unit to direct efficient and timely query resolution
• Escalate and report complex queries to senior contact centre agent for resolution

Qualifications

• High School / School Diploma or similar

Application instructions:

• Follow all application instructions.