Admin Clerk / Receptionist

About

Description

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.

Responsibilities

• Medical Pathology Laboratory Operations Overview Administering sorting and distribution of samples according to standard operating procedures
• Processing sample registration and queries
• Ensures dispatching of specimens for processing
• Monitors progress and filing of reports
• Performs hospital rounds to distribute reports and collect samples
• Handles administrative queries and customer complaints
• Tracks progress of sample delivery by couriers
• Investigates bottlenecks in pre-analytical laboratory processes
• Ensures basic housekeeping in the working area
• Monitors stock levels and orders additional stock
• Represents the organization by applying customer care principles
• Manages the reception area and provides excellent customer service
• Receives and banks cash from patients
• Reports incidents, logs customer complaints, and performs tasks on the laboratory information management system
• Prepares and scans patient forms on the Oculus system
• Adheres to Lancet uniform protocols

Qualifications

• Minimum Criteria Required
• Grade 12 or relevant NQF level 4 qualification

Application instructions:

• Lancet Labs is committed to providing a safe working environment for employees, patients, clients, visitors and members of the public with whom we interact regularly. We believe that vaccination is a vital tool to reduce the presence and spread of COVID-19 cases in the workplace and is the key element in a multi layered approach to protect staff. All applicants will need to provide a valid certificate of full vaccination status and agrees to booster vaccinations, as the country's vaccination policy changes, with the possibility of additional booster shots if required. Lancet Laboratories reserves the right to apply its vaccination policy when screening applications.