Quality Assurance Tester

About

Description

eTeacher prioritizes human interaction over technology in their online education for 24 years. They teach tens of thousands of students worldwide using user-friendly video conference technology. Their multilingual contact centers cater to students via various channels, enhancing customer experience. To sustain growth and operations, eTeacher relies on hundreds of automated processes. The QA Lead is seeking assistance to ensure these processes are functioning properly. If you are highly technical, detail-oriented, passionate, proactive, and innovative, this might be your next challenge.

Responsibilities

• • Fighting Bugs: Consolidate system bug reporting for Monday
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• • Replicating bug scenarios to identify issues
• • Reporting on weekly, monthly, and quarterly trends
• • Quality Assurance (QA): Assist in new CRM features design
• • Creation/review of QA scripts and Business Requirement Documents
• • Monitoring Automation Processes: Regularly monitor CRM automated processes

Qualifications

• Fluency in English, Excel Knowledge, Contact Center Systems Experience
• • Strong organizational and analytical skills
• • Detail-oriented and team player
• • Requires stable internet connection and at least 2 screens

Application instructions:

• Click the apply button to apply.