Operations Field Service Agent(Grade 12)

About

Description

This position involves a fair amount of traveling countrywide. The individual will actively assist stakeholders with IT support and systems while working onsite or remotely. A reliable vehicle is required. Accommodation and fuel allowances will be provided by the company. Reporting will be to the Client Liaison Officer/s assigned to the client/s.

Responsibilities

• Provide on-site and remote technical support and customer service
• Perform installations, repairs, and maintenance of equipment
• Troubleshoot and resolve operational issues in the field
• Identify and document customer needs and recommend solutions
• Collaborate with team members to ensure efficient service delivery
• Ensure the security of networks and computer systems
• Provide regular feedback to internal stakeholders and line managers
• Adhere to company policies and safety procedures

Qualifications

• Grade 12 or NQF equivalent
• IT qualifications (advantageous)
• Technical expertise in IT systems and customer service fields
• Excellent problem-solving and communication skills

Application instructions:

• Send your CV to: apply@elearning.co.za Should you not be contacted within two weeks, kindly consider your application unsuccesful.