General Assistant (Grade 10)

About

Description

The General Assistant will provide comprehensive customer service, assist with merchandising stock, shelf price labeling, and maintain housekeeping within the designated area of responsibility.

Responsibilities

• Advise and assist customers with product inquiries
• Handle and resolve customer complaints
• Safely merchandise bulk stock according to store layout and planograms
• Ensure the area is fully merchandised and organized
• Maintain a clean and safe environment, ensuring no obstacles and that stock is organized immediately after being received
• Ensure proper shelf price labeling
• Adhere to safety standards, including the use of safety gear
• Ensure stock is merchandised in a way that ensures safety for both customers and colleagues
• Report any discrepancies to the Store Manager
• Report damaged stock within your area of responsibility to the Store Manager
• Meet set targets, maintain accuracy, and adhere to company quality standards
• Follow through on commitments
• Identify problems and determine root causes
• Resolve issues using available information and escalate if needed
• Make decisions within company policy and set timelines, considering the consequences of actions
• Plan within the framework of departmental policies and procedures
• Maintain consistency and composure under pressure
• Demonstrate courtesy and willingness to assist customers, suppliers, and colleagues
• Manage conflict situations effectively
• Effectively communicate with stakeholders and ensure relevant information is shared

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or Grade 12 without related experience
• Ability to communicate in English and the dominant language of the area
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Application instructions:

• To apply simply, click on the apply button