Discovery Central Services is seeking a Support Analyst to develop applications for their business unit, Discovery Insure. The company's core purpose is to make people healthier and enhance their lives. The role involves working with individuals who understand and support the company's values and align with its core purpose. Discovery Insure is South Africa's fastest-growing short-term insurance company, offering market-leading insurance coverage through its innovative Shared-value Insurance model.
Application Support Analysts provide application maintenance and support to organizations and companies, investigating problems with software applications, diagnosing root causes, and working on fixing them. They are responsible for identifying known errors and problem trends, finding permanent solutions, training new staff, providing expert advice, and defining application support standards and processes.
Areas of responsibility may include providing support to business users, investigating data discrepancies and application errors, proposing modifications and enhancements to existing applications, implementing creative solutions, conducting issue resolution, root cause analysis, and remediation, working closely with cross-functional teams, and understanding production support processes.
The ideal candidate should have a minimum of a Matric (Essential) and IT/Software qualification. Minimum experience includes no previous internship or graduate program in any industry or government institution, and be a South African citizen by birth or naturalization before April 27, 1994.
The company's Employment Equity Plan and Targets will be considered during the recruitment process, and the company actively encourages and welcomes people with various disabilities to apply. The position requires SQL and root cause analysis skills.
